Refund & Cancellation Policy

Request for Cancellation

• To cancel, email us at support@mumbaiproperty.co.in from your registered email, at least 48 hours before your renewal date. Our team will process your cancellation and confirm within 48 hours. Cancellation is handled by email only.
• The request should include your registered name, the plan or feature name, your transaction ID, and the reason for cancellation.

Cancellation Charges

Cancellations will be subject to a cancellation fee as per the terms and conditions agreed upon in the agreement and the reasons are genuine and proved after investigation. You can cancel your subscription by emailing support@mumbaiproperty.co.in, at least 48 hours before your renewal date. We'll acknowledge your cancellation request within 48 hours. Once cancelled, you won't be charged for the next billing cycle, but your current plan stays active until the end of the period you've already paid for. Cancelling mid-cycle doesn't, by itself, entitle you to a refund for the unused portion — the exceptions are listed below.

Processing Time

• Upon receiving the cancellation request, Metro Property Solutions will acknowledge receipt within the stipulated timeframe.
• The processing of cancellation will be completed within 7 to 10 working days from the date of receipt of the cancellation request.

Eligibility for Refund

• You were charged twice for the same plan or period due to a technical error — we'll refund the duplicate amount in full.
• You were billed an incorrect amount, or for a plan you didn't select — we'll refund the difference or the full amount, as appropriate.
• A paid feature you purchased was unavailable for more than 72 consecutive hours due to a fault on our side, and we couldn't fix it within a reasonable time — we'll provide a pro-rata or full refund.
• Your payment was debited but your subscription was never activated — we'll either activate it or refund you in full, whichever you prefer.
• A sponsored or featured listing was rejected before going live — we'll refund the fee in full.

Non-eligibility for Refund

• A simple change of mind after the plan or feature has already been activated.
• Dissatisfaction with the number or quality of leads received, since these aren't guaranteed.
• The unused part of a plan after a voluntary cancellation or downgrade.
• Suspension or termination of your account for breaching our Terms, non-compliance, fraud, or posting prohibited content.
• A sponsored or featured listing that has already gone live, or was removed for a policy violation.
• Simply not using a service during your subscription period.

Refund Requests

Email support@mumbaiproperty.co.in with the subject line “Refund Request,” along with your registered email or phone number, the plan or feature name, your transaction ID, and the reason for your request. Please write to us within seven days of the payment, or of noticing a billing error. We'll acknowledge your request within 48 hours and let you know our decision within 7 working days. Approved refunds are processed to your original payment method within 7 to 10 working days of approval; how long it takes to reflect in your account after that depends on your bank or card issuer.

Refund Amount

The refund amount will be calculated after deducting the cancellation charges and any non-refundable amounts (e.g., taxes, GST, Administrative fees).

Refund Processing Time

• Refunds will be processed within 7 to 10 working days from the date of approval of the cancellation request.
• Refunds will be made through the same mode of payment used for the initial transaction unless otherwise specified.

Mode of Refund

• Refunds will be made to the bank account or payment method specified by the customer at the time of cancellation request.
• If paid by credit card/debit card, refunds will be issued to the original credit card/debit card provided at the time of booking and, in case of UPI, net-banking or wallet payments processed through our payment gateway (Razorpay), the refund will be made to the same account or instrument used.

Force Majeure

In the event of unforeseen circumstances such as natural disasters, government regulations, or other force majeure events, Metro Property Solutions reserves the right to modify the refund and cancellation policy.

Dispute Resolution

Any disputes arising out of cancellations and refunds will be subject to the jurisdiction of Mumbai and applicable legal provisions.

Amendments to the Policy

We may update our plan prices, features, or this Policy from time to time. A price increase won't apply to a subscription you've already paid for until it renews, and we'll notify you at least 30 days before any increase. Material changes to this Policy will be notified by email or a Platform notice at least seven days before they take effect.

Chargebacks

If you think a charge is wrong, please contact us first — we aim to sort out billing issues quickly and fairly. Raising a chargeback with your bank without contacting us first may slow things down, and a fraudulent or bad-faith chargeback may lead to account suspension.