These Terms work together with our Privacy Policy.
PART 1 — GENERAL TERMS & CONDITIONS
1. Introduction
Welcome to mumbaiproperty.co.in (Platform), owned and operated by Metro Property Solutions, a Proprietorship registered under the laws of India. By accessing or using the Platform, you agree to be bound by these Terms & Conditions.
1.1 Electronic communications
By using the platform, you consent to receive communications electronically, including via email, SMS, and WhatsApp. You agree that all agreements, notices, disclosures, and communications provided electronically satisfy any legal requirement for written communication.
2. Definitions
- User: Any individual or entity accessing or using the Platform
- Property: Any real estate (residential, commercial, land) listed on the Platform
- Seller: Property owners, developers, builders, or authorised agents
- Buyer: Individuals or entities seeking to purchase, rent, or lease properties
- Broker/Channel Partner: Licensed real estate intermediaries registered with MahaRERA
- Developer: A builder or construction company listing projects or properties
- Loan Agent: Any individual or entity offering financial or loan assistance
- Content: Text, images, videos, and any material uploaded by users
- Lead: An enquiry submitted by a buyer or potential tenant through the Platform
- Subscription Plan: Any paid plan subscribed to by a broker or user
3. Eligibility
- You must be at least 18 years of age and legally capable of entering into contracts
- Brokers must hold a valid MahaRERA registration number
- All information provided must be accurate, complete, and up to date
4. Account Registration
- Certain features require registration with accurate, truthful information
- You are responsible for maintaining confidentiality of your account credentials
- Multiple accounts for the same individual are not permitted without prior written approval
- We reserve the right to suspend or terminate accounts violating these Terms
5. Listings & Content
5.1 Accuracy of Listings
Sellers are solely responsible for accuracy, legality, and completeness of property listings.
5.2 RERA Compliance
Sellers must comply with RERA and MahaRERA regulations. Valid RERA numbers must be provided where applicable.
5.3 Meaning of VERIFIED LISTING
A Verified tag indicates that our team has conducted a basic review of listing details submitted by the user, including confirmation of property existence and basic documentation review. VERIFIED DOES NOT constitute legal due diligence, title verification, encumbrance check, or any guarantee of ownership, legal status, or transaction safety. Buyers must conduct independent legal and technical due diligence before any transaction.
5.4 Prohibited Content
Listings must not contain false, misleading, illegal, or offensive content. Duplicate listings of the same property are prohibited. We may remove any listing without prior notice.
5.5 Free vs. Paid Listings
Paid packages grant enhanced visibility and lead access. All fees are non-refundable unless stated otherwise or required by law.
5.6 User-Generated Content Ownership
By uploading photos, videos, or descriptions, you grant Metro Property Solutions a non-exclusive, royalty-free, worldwide licence to use, display, and distribute such content for Platform purposes. You retain ownership of your original content and confirm you have the right to grant this licence.
6. Subscription Plans & Cancellation Policy
6.1 Subscription Plans
The Platform offers various subscription plans for brokers. Plan features and pricing are subject to change with prior notice.
6.2 GST & Tax Invoices
All subscription fees displayed on the Platform are exclusive of Goods & Services Tax (GST) unless explicitly stated otherwise. GST at the applicable rate will be added at checkout. A GST-compliant tax invoice will be issued to all paying subscribers within 3 working days of payment confirmation. Invoices will be sent to the registered email address on the account. Subscribers requiring invoices with specific GST numbers must ensure their GSTIN is updated in their account profile before making payment.
6.3 Auto-Renewal
Subscription plans auto-renew at the end of each billing cycle unless cancelled at least 48 hours before renewal. You will receive a reminder notification before auto-renewal is processed.
6.4 Cancellation Policy
Users may cancel subscriptions through account settings or by contacting support@mumbaiproperty.co.in. The subscription remains active until the end of the current billing period. No partial refunds for unused days.
6.5 Refund Policy
Subscription fees are non-refundable except in the following circumstances:
- (a) Technical failure on our part preventing access for more than 72 consecutive hours
- (b) Duplicate charge due to payment processing error
- (c) As required by applicable consumer protection laws
Refund requests must be submitted within 7 days of the transaction date to support@mumbaiproperty.co.in.
6.6 Plan Changes
On Upgrade: existing credits carry forward and new plan benefits apply immediately. On Downgrade: changes are effective from the next billing cycle with no refund for the current cycle. Existing subscribers will receive a minimum of 30 days advance written notice for any plan discontinuation or material feature changes.
7. User Conduct & Prohibited Activities
Prohibited activities include but are not limited to:
- Fraud, harassment, intellectual property infringement, illegal transactions, spam, security violations, solicitation of personal information, impersonation, data scraping, and any activity that disrupts or harms the Platform or its users
- Use of bots, automated scripts, scraping tools, or any technology to access, extract, or misuse platform data without prior written permission
- Attempting to reverse engineer, hack, or disrupt platform systems
8. Payments & Refunds
Fees are payable in advance and governed by Section 6.5. All prices are in Indian Rupees. GST is applicable as per Section 6.2. We use third-party payment gateways and do not store full payment card details.
9. Role of MumbaiProperty.co.in
9.1
We act solely as an online intermediary platform as defined under the IT Act 2000 and IT (Intermediary Guidelines) Rules 2021. We are not a real estate broker, agent, or party to any transaction.
9.2
We do not guarantee quality, quantity, or conversion rate of leads. We do not guarantee the accuracy, authenticity, intent, or conversion potential of any leads. Users acknowledge that leads may not result in transactions.
9.3
We do not endorse any property, seller, broker, developer, or loan agent.
10. Monitoring of Content
We have the right to monitor, review, modify, or remove any user content at our sole discretion without prior notice.
11. Right to Disable Leads/Listings
We may disable access to leads, listings, or features for violations, harmful conduct, or legal requirements.
12. Disclaimer of Liability
To the fullest extent permitted by law, Metro Property Solutions shall not be liable for any direct, indirect, incidental, or consequential damages arising from use of the Platform, transactions between users, or reliance on any listing or content on the Platform.
12A. Platform “As Is”
The platform is provided on an “as is” and “as available” basis. Metro Property Solutions makes no warranties or representations, express or implied, regarding: (a) accuracy, reliability or completeness of listings or content; (b) uninterrupted or error-free operation of the platform; (c) suitability of the platform for any specific purpose.
All warranties including merchantability, fitness for a particular purpose, and non-infringement are expressly disclaimed to the fullest extent permitted by law.
13. Intellectual Property
All intellectual property rights in and to the Platform — including but not limited to its design, branding, software, and content — are the exclusive property of Metro Property Solutions. Unauthorised use, reproduction, or distribution is strictly prohibited.
14. Limitation of Liability (Revised)
Total liability of Metro Property Solutions to any user shall not exceed the greater of:
- (a) The total subscription fees actually paid by that user to Metro Property Solutions in the twelve (12) months immediately preceding the date the claim arose, OR
- (b) Five Thousand Rupees (Rs. 5,000)
— whichever is higher. This limitation applies to all claims arising under contract, tort, statute, or any other legal theory. For users on free plans, the liability cap is Rs. 5,000.
15. Indemnification
You agree to fully indemnify and hold harmless Metro Property Solutions, its directors, employees, and agents from any claims, damages, costs, penalties, or expenses arising from your breach of these Terms, your use of the Platform, or your interactions with other users.
16. Data Protection & Privacy
17. Force Majeure
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, government action, pandemic, internet outages, or third-party service failures.
18. Governing Law, Arbitration & Dispute Resolution
These Terms are governed by the laws of India. Any dispute, claim, or controversy arising out of or relating to these Terms or the Platform shall be resolved as follows:
- Step 1 — Negotiation: Parties shall first attempt to resolve the dispute through good-faith mutual negotiation within 30 days of written notice.
- Step 2 — Arbitration: If unresolved, the dispute shall be referred to binding arbitration by a sole arbitrator mutually appointed by both parties within 15 days. Arbitration shall be conducted under the Arbitration and Conciliation Act, 1996 (as amended), with the seat and venue of arbitration in Mumbai, Maharashtra, India. Proceedings shall be conducted in the English language.
- Step 3 — Courts located in Mumbai, Maharashtra shall have exclusive jurisdiction over all disputes arising out of or relating to these terms.
19. Termination
We may suspend or terminate accounts at any time for violation of these Terms, applicable law, or any conduct harmful to the Platform, other users, or third parties. We reserve the right to suspend or terminate accounts, listings, or access to the platform at any time, with or without prior notice, and without liability, for any reason including suspected violation of these terms or applicable law.
20. Changes to Terms
Updated versions will be posted on this page with a revised Last Updated date. For material changes, we will notify users via email or a Platform notice at least 7 days before the change takes effect. Continued use after the effective date constitutes acceptance.
21. Grievance Officer (IT Rules 2021)
In compliance with applicable rules, the Grievance Officer is:
- Name: Nishit Bhadra
- Designation: Grievance Officer
- Entity: Metro Property Solutions (Proprietorship)
- Email: support@mumbaiproperty.co.in
- Address: 1st Floor, Arihant Royale, Balrajeshwar Road, Mulund West, Mumbai, Maharashtra — 400 080
Grievances acknowledged within 48 hours and resolved within 15 working days.
22. Contact Us
- Email: support@mumbaiproperty.co.in
- Address: Metro Property Solutions, 1st Floor, Arihant Royale, Balrajeshwar Road, Mulund West, Mumbai, Maharashtra — 400 080, Mumbai, Maharashtra, India
PART 2 — BROKER / CHANNEL PARTNER SPECIFIC TERMS
Scope
These clauses apply to all registered brokers, agents, and channel partners and are in addition to the General Terms & Conditions above.
B1. MahaRERA Registration Requirement
B1.1
All brokers listing properties or accessing leads must hold a valid MahaRERA registration number as required under RERA 2016 and MahaRERA regulations.
B1.2
Brokers must provide their MahaRERA number at account registration. Providing a false number will result in immediate account suspension and legal action.
B1.3
Brokers are responsible for ensuring their MahaRERA registration remains valid and renewed at all times. A lapsed registration must be reported to the Platform immediately.
B2. Broker Verification — KYC Requirements
B2.1
All brokers must complete our KYC verification process by submitting:
- (a) Government-issued photo ID (Aadhaar, PAN, Passport, or Driving Licence)
- (b) Valid MahaRERA broker registration certificate
- (c) Business address proof
- (d) Active mobile number and email address
B2.2
Upon successful KYC completion, brokers receive a Verified Broker badge. This badge confirms completion of our verification process only and does not constitute endorsement or guarantee of professional services.
B2.3 Verified Broker Badge Revocation
The Verified Broker badge may be revoked by the Platform at any time in the following circumstances:
- KYC documents have expired and not been renewed
- MahaRERA registration has lapsed, been suspended, or cancelled
- The broker is found to have provided false or misleading KYC information
- The broker has been found in violation of these Terms, including fake listings or lead misuse
- Any conduct that, in the Platform's reasonable opinion, makes continued badge display inappropriate
Revocation of the badge does not automatically result in account termination but may be accompanied by it depending on the severity of the violation.
B3. Listing Responsibilities of Brokers
B3.1
Brokers are solely responsible for accuracy, completeness, and legality of all property listings.
B3.2 No Fake or Duplicate Listings
Posting fake, non-existent, or misleading listings is strictly prohibited. The same property must not be listed more than once. If a property is sold or no longer available, the broker must update or remove the listing within 48 hours.
B3.3 Consequences of Fake Listings
- First offence: Warning and immediate listing removal
- Second offence: Temporary account suspension (7 to 30 days)
- Third offence: Permanent account ban and forfeiture of all subscription fees paid
- We reserve the right to report fraudulent listings to MahaRERA and law enforcement authorities
B3.4
Brokers must have written authorisation from the property owner before listing any property.
B3.5 Listing Content Accuracy
Photos uploaded must be of the actual property — stock images, morphed images, or visually misleading photographs are strictly prohibited. Area, price, amenities, and other details must be accurate and regularly updated.
B4. Lead Ownership & Data Usage
B4.1
All leads and enquiry data generated through the Platform are the exclusive property of Metro Property Solutions.
B4.2
Brokers are granted a limited, non-transferable, non-sublicensable right to use lead data solely for the purpose of responding to the specific property enquiry for which the lead was received.
B4.3 Prohibited use of lead data
Brokers may not sell, share, transfer, or use lead data for unsolicited marketing, cold calling, spamming, or any purpose other than responding to the specific enquiry.
B4.4
Sharing lead contact details with third parties, external databases, or other platforms is strictly prohibited.
B4.5
Violation will result in immediate account termination and legal action under the IT Act 2000 and DPDP Act 2023.
B5. Commission & Brokerage Disclaimer
B5.1
MumbaiProperty is not a party to any commission or brokerage agreement between a broker and their client.
B5.2
All commission arrangements are strictly between the broker and their client.
B5.3
We have no liability for commission disputes, non-payment of brokerage, or disagreements between brokers and clients.
B5.4
The Platform does not guarantee any lead will result in a successful transaction or payment of commission.
B5.5
Commission disputes must be resolved directly between the parties. We may provide communication logs to assist resolution but are not obligated to do so.
B6. Subscription Plans for Brokers
B6.1
Subscription plans provide access to lead notifications, listing visibility, and profile enhancements.
B6.2
All paid subscription plans include lead notifications (alerts when a buyer enquires about your listing). To view full lead contact details, brokers must have an active paid subscription.
B6.3
Free plan users receive lead notifications but cannot access lead contact details.
B6.4
Lead Viewing Packages: One-time lead-viewing packages are non-transferable and non-refundable once activated.
B6.5
Fair Use: Plans are for individual broker use only. Sharing account access with multiple individuals is prohibited.
B7. Broker Conduct & Professional Standards
B7.1
Brokers must conduct themselves professionally and ethically in all interactions with buyers, sellers, and Platform staff.
B7.2
Misrepresentation of property details, ownership, legal clearances, or pricing to buyers is strictly prohibited.
B7.3
Brokers must not attempt to redirect buyers or sellers away from the Platform to circumvent Platform fees.
B7.4
Brokers must comply with all applicable laws including RERA, MahaRERA, Consumer Protection Act 2019, and are solely responsible for their own GST compliance on brokerage services.
B8. Double Listing & Conflict Resolution
B8.1
The same property may be listed by multiple brokers only if each has independent written authorisation from the property owner.
B8.2
In case of conflicting claims, we will request authorisation documents and may temporarily suspend disputed listings pending resolution.
B8.3
Our decision regarding listing disputes is final, subject to the arbitration process in Clause 18 of the General Terms.
B9. Termination of Broker Account
B9.1
We may terminate a broker account immediately and without refund for:
- (a) Providing false MahaRERA registration details
- (b) Posting fake or fraudulent listings
- (c) Misuse of lead data
- (d) Repeated violations of these Terms
- (e) Any conduct that brings the Platform into disrepute
B9.2
Upon termination, all active listings will be removed and subscription features revoked. No refund will be provided for termination for cause.
B10. Grievance Redressal for Brokers
- Email: support@mumbaiproperty.co.in
Response: Acknowledgement within 48 hours, resolution within 15 working days.
PART 3 — RERA LIABILITY ADDENDUM
A. Platform Not a RERA Authority
A.1
MumbaiProperty.co.in is strictly an online real estate listing and discovery platform. The Platform is NOT a regulatory authority, NOT a RERA authority, and NOT an agent of MahaRERA or any government body.
A.2
The Platform does NOT verify, certify, validate, or guarantee the RERA registration status of any broker, agent, developer, or seller listed on the Platform. Listing on this Platform does NOT imply RERA registration or compliance.
A.3
The Platform is NOT liable for consequences arising from a broker's failure to hold valid MahaRERA registration, including financial loss to buyers/sellers, disputes, or legal action by MahaRERA.
B. Buyer & Customer Self-Verification Responsibility
B.1
All buyers, sellers, tenants, and users are solely responsible to independently verify before engaging with any broker or agent:
- (a) Valid and current MahaRERA Broker Registration Number
- (b) Authenticity of property documents, title deeds, and ownership records
- (c) RERA registration of the project or property (if applicable)
- (d) Legal clearance, encumbrance status, and NOC of the property
- (e) Identity and credentials of the broker or agent
B.2
B.3
The Platform shall NOT be held responsible if a customer relies solely on Platform information without independent verification.
C. Broker RERA Declaration Responsibility
C.1
By registering on this Platform, every broker/agent declares and warrants that:
- (a) They hold a valid and current MahaRERA broker registration
- (b) Their registration is not suspended, cancelled, or under inquiry
- (c) They will immediately notify the Platform if their registration expires, is suspended, or cancelled
- (d) All properties listed comply with applicable RERA regulations
C.2
If a broker is found operating without valid MahaRERA registration, the Platform reserves the right to suspend/terminate the account, remove all listings, forfeit subscription fees, report to MahaRERA and law enforcement, and pursue legal action.
C.3
The broker shall fully indemnify and hold the Platform harmless from any third-party claims arising from RERA non-compliance.
D. General RERA Disclaimer
D.1
This Platform is an intermediary as defined under the IT Act 2000 and IT (Intermediary Guidelines) Rules 2021.
D.2
All real estate transactions are solely between the buyer/seller and the broker/developer. The Platform is NOT a party to any such transaction.
D.3
The Platform strongly recommends:
- (a) Engaging a qualified legal advisor before any property transaction
- (b) Verifying all documents independently through a registered advocate
- (c) Checking MahaRERA project registration for under-construction properties
- (d) Not making any advance payment without proper legal verification
PART 4 — ADVERTISEMENT POLICY
AD1. Nature of Advertisements
The Platform may display third-party advertisements, sponsored listings, promotional banners, and paid content on its website and associated digital channels. Advertisements are clearly distinguished from organic content where possible, marked as 'Sponsored', 'Ad', or 'Featured'.
AD2. Platform Not Liable for Advertisement Content
The Platform is NOT responsible for accuracy, truthfulness, or completeness of Advertisement content; any product or service purchased through an Advertisement; any financial loss, fraud, or dispute arising from interaction with an Advertiser; or any third-party website linked through an Advertisement. Once a user clicks an Ad and leaves the Platform, these Terms no longer apply.
AD3. Sponsored & Featured Listings
Payment for a Sponsored Listing does NOT guarantee: a specific number of enquiries or leads; conversion into transactions; a specific position at all times; or accuracy of listing details — broker remains solely responsible. Sponsored Listing fees are NON-REFUNDABLE once the listing goes live.
AD4. Advertiser Responsibilities
Advertisers must ensure all content is accurate, truthful, and compliant with applicable laws including Consumer Protection Act 2019, RERA Act 2016, ASCI Guidelines, and IT Act 2000. Advertisers shall not advertise properties under legal dispute, without valid MahaRERA registration (for under-construction), or already sold/unavailable. Advertisers shall fully indemnify the Platform from any claims arising from their content.
AD5. RERA Compliance in Advertisements
All property advertisements for under-construction projects MUST include a valid MahaRERA registration number as mandated under Section 11 of RERA 2016. Advertisements without a valid number will be removed immediately. The Platform is NOT responsible for verifying MahaRERA number authenticity — this lies with the Advertiser.
AD6. Prohibited Advertisements
Strictly prohibited: properties in legal disputes or under stay orders; forged RERA numbers; misleading price advertisements; discriminatory advertisements; illegal construction or encroached land; fake or duplicate listings; any advertisement violating ASCI Guidelines or Consumer Protection Act 2019. Violations result in immediate removal, account suspension, and potential legal action — NO REFUND.
AD7. Advertisement Payment & Refund Policy
All advertisement fees are payable in advance and are NON-REFUNDABLE once live. If rejected before going live, a full refund is processed within 7-10 business days. No refund for removal due to policy violation. Disputed payments must be raised within 15 days of transaction date.
PART 5 — ADDITIONAL CLAUSES & POLICIES
5.1 WhatsApp Communication Policy
By registering, you expressly consent (via active opt-in at registration) to receive communications via WhatsApp including lead notifications, subscription updates, promotional messages, and transactional messages. Users may opt out of promotional messages at any time by sending STOP via WhatsApp. Transactional and account-related messages cannot be opted out of while the account remains active. The Platform is NOT liable for missed notifications due to incorrect or inactive registered numbers.
5.2 Under Construction Property Clause
A valid MahaRERA project registration number is MANDATORY for all under-construction listings. The Platform does NOT verify construction status, progress, or quality. Possession dates in listings are provided by brokers/builders and are NOT guaranteed by the Platform. Buyers must independently verify project status at maharera.mahaonline.gov.in.
5.3 NRI Buyer Specific Clause
NRI buyers are solely responsible for compliance with FEMA, RBI guidelines, and all applicable laws governing NRI property purchases in India. The Platform is NOT liable for FEMA violations or RBI non-compliance. NRI buyers are strongly advised to engage qualified legal and financial advisors familiar with NRI property regulations.
5.4 Loan and Financial Advice Disclaimer
The Platform does NOT provide financial, investment, or legal advice. Home loan offers, EMI calculators, and financial tools are for general informational purposes only, sourced from third-party financial institutions. Users must conduct independent due diligence and consult qualified financial advisors before any financial decision.
5.5 Reviews and Ratings Policy
The Platform may moderate, edit, or remove reviews found to be fake, defamatory, or in violation of guidelines. Brokers found posting fake reviews or manipulating ratings face immediate account suspension. Brokers may dispute an unfair review via written complaint to the Grievance Officer — resolution within 15 working days at Platform's sole discretion.
5.6 Platform Downtime Policy
The Platform is NOT liable for missed leads or financial loss arising from downtime. Subscription periods will NOT be extended or refunded for downtime unless it exceeds 72 consecutive hours due to reasons solely attributable to the Platform.
We do not guarantee uninterrupted, secure or error-free operations of the platform at all times. Scheduled maintenance, technical issues, or third-party failures may result in temporary service interruptions.
5.7 Listing Expiry & Renewal Policy
Listings expire as per the broker's active subscription plan. Brokers receive automated notifications 7 days before expiry. Expired listings are automatically removed from search results. No refund for listings removed due to expiry or policy violation.
5.8 Third-Party News & Content Policy
NOTE: This policy becomes active when and if the Platform activates a news/content section. It does not apply until such feature is live.
If the Platform displays third-party news, articles, or market reports, such content is provided for general informational purposes only. The Platform does NOT verify accuracy, completeness, or timeliness of such content. Users must NOT rely on third-party news content for financial, legal, or investment decisions. The Platform's role is limited to displaying links — it does not own, create, or endorse third-party content.
5.9 AI & Automated Response Disclaimer
The platform may use artificial intelligence or automated systems to generate responses, recommendations, or property information. Such outputs are for informational purposes only and do not constitute legal, financial, or professional advice. Users must independently verify all information before relying on it.
— End of Terms & Conditions —