Terms & Conditions

Introduction

These General Terms & Conditions (hereinafter 'Terms') constitute a legally binding agreement between you and Metro Property Solutions (hereinafter 'Mumbai Property/We/Us') regarding your use of the web application/website www.mumbaiproperty.co.in (hereinafter 'Site') and any Services offered or made available by Mumbai Property including delivery of content via the Site or through any mobile or internet-connected device (hereinafter 'Services').

Please read these Terms & Conditions (“Terms”) carefully before using www.mumbaiproperty.co.in and our related services, including our WhatsApp Business chatbot, property listings, and subscription plans (together, the “Platform”). By accessing the Platform, registering, submitting an enquiry, listing a property, or subscribing to a paid plan, you agree to these Terms and to our Privacy Policy.

When You use any of the Services provided by Mumbai Property through the Platform, you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such Services, and they shall be deemed to be incorporated into these Terms and shall be considered as part and parcel thereof.

These Terms including the policies constitute your binding obligations with Mumbai Property, therefore, it is imperative that before using the platform you acquaint yourself regarding the applicability and consequential application of these Terms.

Defined Terms

• Buyer/Tenant: someone using the Platform to search for, enquire about, buy, rent or lease property.
• Seller/Owner: a property owner listing directly.
• Broker/Channel Partner: a real estate intermediary registered with MahaRERA who lists or facilitates enquiries through the Platform.
• Developer: a builder or development company listing projects.
• Loan Agent: a third-party financial services provider, NBFC, bank representative, or DSA offering loan assistance.
• Lead: an enquiry submitted by a Buyer or Tenant.
• Content: text, images, videos and other material posted on the Platform.
• Subscription Plan: any paid plan offered to Brokers, Developers or other Users.
• RERA: the Real Estate (Regulation and Development) Act, 2016, including MahaRERA.

Eligibility and Accounts

You represent and warrant that you are at least 18 years of age and competent to enter into a valid and binding contract apart from being capable of entering, performing and adhering to these Terms. You agree to register before uploading content or accessing Service, and to provide accurate personal details, including name, age, email, address, and contact number.

The Platform

MumbaiProperty is a hyperlocal real estate discovery platform serving Mumbai, Thane and Navi Mumbai. We offer property listings, lead facilitation, subscription plans for brokers and developers, a WhatsApp chatbot, and optional referrals to loan partners.

Our Role — Intermediary Only

We provide a technology platform that helps you find and connect with listings. We are not a party to any property, lease, or loan transaction between Users, and we are not a real estate agent, broker, valuer, legal counsel, or tax consultant. While we carry out basic checks — such as cross-referencing RERA numbers — we don't independently verify or guarantee the accuracy of any listing, the identity or authority of any Lister, or the legal status of any property. A “Verified” badge confirms only that we reviewed the information submitted; it isn't an endorsement or a guarantee. You're responsible for your own due diligence — checking title, ownership, RERA registration, approvals, and the property's legal status — and we strongly recommend engaging a qualified lawyer before any transaction. We also don't guarantee any particular number or quality of leads for paid subscribers; subscription fees pay for access to Platform features, not for results.

WhatsApp Chatbot and Communications

Our WhatsApp chatbot, powered by Meta, helps with property discovery, enquiries, and support. By starting a chat or opting in at registration, you consent to us processing your WhatsApp profile and messages, and to sharing your contact details with the relevant Lister so they can respond to your enquiry. Promotional WhatsApp messages need a separate opt-in and you can reply STOP at any time to unsubscribe from them; service messages tied to your account may continue. The chatbot uses automation, may occasionally make mistakes, and doesn't provide legal, financial or tax advice — a human team member can take over at any point.

Subscriptions, Fees and Payments

Prices shown on the Platform are exclusive of applicable taxes. Where we are registered under GST, GST will be added at the prevailing rate and shown at checkout and on your invoice. Payments are processed through a third-party gateway; we never see or store your full card details, and payment is confirmed only once the gateway confirms it. Where a plan auto-renews, we'll notify you before renewal, and you can cancel auto-renewal at any time from your account or by emailing support@mumbaiproperty.co.in — at least 48 hours before the renewal date. We don't use subscription traps, false urgency or similar manipulative design; refunds are covered separately in our Refund & Cancellation Policy.

Mumbai Property may revise plan fees from time to time. Any revised fee applies only from your next renewal, never during a period you have already paid for, and we will give you at least 30 days' notice before it takes effect. Founding-member rates, once granted, remain locked for as long as the subscription stays active.

User Conduct

You agree not to: provide false information; impersonate anyone; harass other Users or our team; scrape or extract data from the Platform; use bots without our written permission; try to bypass our security; post duplicate or fake listings; generate fake enquiries or reviews.

Intellectual Property

The MumbaiProperty name, logo, design, software and other platform content belong to us or our licensors. You get a limited, non-exclusive right to use the Platform under these Terms — you may not copy, reproduce, or create derivative works from our platform or brand without our written consent.

Mumbai Property Platform

• The Users are ultimately responsible for choosing and/or interacting with other Users on the Site and Mumbai Property is only a facilitator that shall not be held responsible or liable for the selection and/or interaction of the Users with other Users on the Site.
• Mumbai Property may provide the Users the profile previews of other Users who may be suitable to tender to the requirements of the Users based on information that the Users provide to Mumbai Property. Please note that Mumbai Property (i) does not recommend or endorse any other User i.e it does not endorse any house owners and tenants registered on the Site; and (ii) does not make any representations or warranties with respect to the other Users or the property listed by them. Mumbai Property shall not be liable, for any reason whatsoever, for any disputes amongst the Users and there is no liability on Mumbai Property for the consequences that the Users may be subjected to while dealing with other Users on the Site.
• Information regarding all the Users and/or any third party whose services the Users avail through the Site as displayed on the Site is intended for general reference purposes only. Such information is mainly self-reported by the Users and/or the third party and may change from time to time or become out of date or inaccurate. The Users are encouraged to independently verify any such information the Users see on the Site with respect to the other Users or the property listed by them.
• The Users understand and agree that any interactions and associated issues with the other Users and/or the third parties with whom the Users interact through the Site or the third party whose services the Users avail through the Site including but not limited to any service-related issues, any Prohibited Conduct issue, any fraudulent activity is strictly amongst the Users and/or the third party and the User shall not hold Mumbai Property responsible for any such interactions and associated issues. If the Users decide to engage with other Users, the Users do so at their own risk.
• Mumbai Property cannot assure that all the transactions will be completed nor does Mumbai Property guarantee the ability or intent of the Users to fulfil their obligations under any transaction. Mumbai Property advises the Users to perform their own investigation prior to selecting and/or interacting with the other Users on the Site.

Indemnification

• You agree to cover us for any claims, losses or costs arising from your use of the Platform, your breach of these Terms or the law, your content, or any dispute with another User or in relation to any claim arising from the advertisement, wrongful posting of property, unauthorized posting of property, or the fact that the User Content, Site, and/or User features infringe or tend to infringe any copyright, trade secret, or trademark of such third party, or that the content of such post or advertisement is in any manner inconsistent with or in breach of any existing agreement or law as applicable in India.
• You further unconditionally agree to indemnify, reimburse, and hold harmless, without objection, Mumbai Property, its officers, employees, and agents from and against any claims, actions, demands, liabilities, losses, or damages whatsoever arising from or resulting from their use of Mumbai Property, whether directly or indirectly.

Third-Party Services

• Our Platform may feature links, advertisements, software, or services provided by third parties. These are provided strictly for your convenience. We do not control, review, endorse, or guarantee the accuracy, quality, availability, or privacy practices of these third-party offerings.
• Any access to, reliance on, or interaction with third-party websites and services is strictly at your own risk. Any commercial or contractual transactions you enter into are solely between you and the respective third-party provider.
• We make no express or implied warranties regarding the merchantability, performance, fitness for purpose, or quality of any third-party products, services, or advertised claims.
• We function solely as a digital listing and advertising platform. We do not own or control third-party goods or services and shall not be held liable for any direct, indirect, incidental, or consequential damages, losses, data breaches, or non-performance resulting from your use of third-party services.
• We are not responsible for resolving complaints, refunds, or disputes arising from third-party transactions. All such grievances must be addressed directly with the respective third-party provider.
• If you choose to integrate or use a third-party service through our platform, you authorize them to access your data for functional purposes. We are not liable for any data loss or security breaches caused by these third-party integrations.
• You agree to indemnify and hold harmless our platform, its affiliates, officers, and employees from any claims, losses, or liabilities arising out of your interactions with third-party providers.

Force Majeure

We're not responsible for delays or failures caused by events outside our reasonable control, such as natural disasters, government action, internet or power outages, or cyberattacks.

Termination and Suspension

You may close your account at any time by writing to support@mumbaiproperty.co.in. We will deactivate it and handle your personal data in line with our Privacy Policy and the Digital Personal Data Protection Act, 2023. We may retain limited records only where the law requires.

Notwithstanding the above, Mumbai Property reserves the right to immediately terminate your access to the Service and/or the Agreement without prior notice if it has reasonable grounds to believe that you have engaged in any activity amounting to fraud, misrepresentation, cheating, or any act prejudicial to the interests of Mumbai Property.

Any provisions of the Agreement which by their nature are intended to survive, including but not limited to confidentiality, limitations of liability, and dispute resolution, shall survive termination of the Agreement.

Entire Agreement

• The Agreement shall constitute the complete and exclusive agreement between the parties with respect to the subject matter hereof, superseding any prior agreements, documents and or communications regarding such subject matter.
• The Agreement may only be modified, or/and any rights under it waived, by a written document executed by Mumbai Property only.
• The right to change vary or amend, however exclusively rests with Mumbai Property.

Governing Law and Dispute Resolution

These Terms are governed by the laws of India. If a dispute arises, please first write to support@mumbaiproperty.co.in and allow 30 days for us to resolve it in good faith. If that doesn't work, the dispute will be referred to arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator, seated in Mumbai and conducted in English; the arbitrator's decision will be final and binding. Courts in Mumbai will have jurisdiction over any matter not covered by arbitration, such as urgent injunctive relief.

General

• These Terms, together with our Privacy Policy, Cookie Policy, and Refund & Cancellation Policy, form the entire agreement between you and us.
• If any part of these Terms is found invalid, the rest will continue to apply.
• We may assign these Terms to a successor business; you may not assign them without our consent.
• Nothing here creates a partnership, agency, or employment relationship.
• The English version of these Terms prevails over any translation.

Amendments

• The right to amend, vary, or modify the Terms contained herein, as well as those in the Services Guide, shall rest exclusively with Mumbai Property.
• The Agreement may be updated, and the Terms may change periodically. Any such changes or updates will be posted on the Site. Users are advised to visit the Site regularly to review the latest Terms. For the avoidance of doubt, the User continued use of the Services shall constitute an acknowledgment and acceptance of the amended Terms.

Services Modification, Discontinuation, and Maintenance

• Mumbai Property reserves the right, at its sole discretion, to add, modify, suspend, or discontinue any aspect of the Services, temporarily or permanently, at any time, with or without prior notice to the User. In the case of paid Services, we will provide a pro-rata or full refund for the affected period, as set out in our Refund & Cancellation Policy.
• Mumbai Property may also, without assigning any reason and without notice, temporarily deactivate, restrict, or suspend access to the platform or any part thereof to carry out maintenance, upgrades, testing, repairs, or other technical activities necessary for the proper functioning of the Services.
• Mumbai Property shall not be liable to the User or to any third party for any direct or indirect loss, damage, cost, or expense arising out of or in connection with the modification, suspension, or discontinuation of the Services, including during periods of maintenance. Any refund due for such modification, suspension, or discontinuation will be handled in line with our Refund & Cancellation Policy.

Acknowledgment and Acceptance of Terms

• The Terms appearing above constitute the entire agreement between the User and Mumbai Property and supersede all previous arrangements and schedules between the parties regarding the subject matter contained herein. The User undertakes to be bound by the Agreement each time the User accesses the Site, completes the registration process.
• It is our constant endeavour to make Site an enjoyable and effective experience for all our Users. If you observe any material or behaviour that may violate Terms, please write to us. User feedback will go a long way in helping us enhance our Services!

Grievance Redressal

If you have a complaint about content on the Platform, a transaction, or these Terms, please contact our Grievance Officer:

• Name: Priyesh Ganatra
• Entity: Metro Property Solutions, a sole proprietorship
• Address: 1st Floor, Arihant Royale, Balrajeshwar Road, Mulund West, Mumbai – 400 080, Maharashtra, India
• Email: support@mumbaiproperty.co.in

We will acknowledge your complaint within 48 hours and resolve it within 15 working days.

Errors, Inaccuracies and Omissions

• Occasionally, the Site or the Services may contain typographical errors, inaccuracies, or omissions, including but not limited to those relating to product or Services descriptions, pricing, promotions, offers, or availability. Mumbai Property reserves the right to correct any such errors, inaccuracies, or omissions and to modify, update, or cancel any information at any time and without prior notice, including after you have submitted your enquiry or request.
• Mumbai Property is under no obligation to update, amend, or clarify any information on the Site or Services, including pricing information, except as may be required under applicable law. Any reference to an update or refresh date should not be interpreted to mean that all information on the Site or Services has been modified or is up to date.

Key Disclaimers & Terms of Use

• Services are provided on an "as-is" basis. There is no warranty that the platform will be uninterrupted, secure, error-free, or meet specific user expectations.
• All property descriptions, value estimates, and media are for marketing/informational purposes only. Users must independently verify all details before making commercial or investment decisions.
• The platform does not guarantee any specific response rate, quality, or conversion of leads for listed properties or banners.
• The site operates strictly as an intermediary under Section 2(w) of the IT Act, 2000. It is an advertising venue and not a party to any transactions, agreements, or disputes between buyers, sellers, tenants, or agents.
• The platform exercises no editorial control over user-generated content or expert opinions and does not endorse them. However, it reserves the right to remove content to comply with legal standards.
• Users must independently verify third-party service providers, external links, and pre-launch offers. The platform disclaims all liability for their quality, performance, or data handling practices.
• The platform is not liable for data corruption, viruses, delivery delays via third-party gateways, or temporary downtime for maintenance.
• Advertisers must provide valid RERA registration numbers for applicable projects. The platform acts solely as an advertising medium and does not verify these statutory details.
• You are solely responsible for ensuring your use of the services complies with all applicable laws.
• The platform and its affiliates are not liable for any direct, indirect, incidental, or consequential damages resulting from site usage.

Additional broker terms

These additional terms apply to all registered brokers and channel partners, alongside the General Terms above.

RERA Disclaimer

Mumbai Property is an online listing and discovery platform. We are not a RERA authority and are not Maha RERA's agent. Displaying a listing does not mean we have certified its RERA compliance — that responsibility sits with the Broker or Developer who posted it. Buyers, tenants and sellers must independently verify a broker's Maha RERA registration and a project's RERA status at maharera.maharashtra.gov.in before engaging with them or making any payment. By registering, every Broker confirms that their Maha RERA registration is valid, current, and not suspended, and agrees to notify us immediately if that changes. We strongly recommend engaging a qualified lawyer and verifying all documents independently before any property transaction and advise against making any advance payment without proper legal verification.